Here you’ll find answers to the most frequently asked questions about our online programs.
We offer a range of online English programs, including General English, IELTS Preparation, Pathway Programs, flexible options such as English Conversation, Business English, and one-on-one lessons. You can choose the program that best fits your goals and schedule.
Intensive General English is a more immersive program with more instructional hours per week. It focuses on building all core skills—reading, writing, listening, and speaking—through structured, academic lessons. It’s ideal if you want to prepare for further studies such as our University Pathway Program (UPP).
Semi-Intensive English offers a more flexible schedule with fewer hours per week. It still supports your English development but allows you to balance your studies with work or personal commitments.
We offer 6 levels, from Introductory (Level 1) to Advanced (Level 6), as well as our Pathway Program for students preparing for further academic studies. Level availability may vary. Feel free to contact us for more details.
Each level takes about 10 weeks to complete, with steady progress through structured, instructor-led classes.
Yes, you will receive a Certificate of Completion for your program, including the number of weeks you studied. For the Pathway Program, it confirms your completion and eligibility to continue your studies with one of our partner institutions.
You can begin any Monday. We offer weekly start dates, simply apply through our website, choose your program, and get started.
Choose your program and click Apply Now on the program page, or complete the application form here: Apply Now.
On your first day, you’ll be welcomed by our CLLC Online team. You’ll join a live orientation session, complete your placement test (if you haven’t taken it in advance), and receive your class schedule. You’ll also have the chance to meet your teacher and connect with classmates from around the world.
Your English level is determined through a placement test that assesses all four skills: reading, writing, listening, and speaking. The test is usually completed before your start date or on your first day, depending on when we receive your application.
All students must take CLLC’s placement test. However, we do honor IELTS scores. For example, if a student has an overall 5.5 Academic IELTS score with no band lower than 4.5, they can join our Level 6 Pathway 1 program.
Our refund policy depends on when you withdraw from your program.
If you withdraw before the start date (for any reason): 60% of paid tuition fees will be refunded.
If you withdraw on or after your start date:
Yes, program changes may be possible after you start, depending on availability and your progress. Please contact our team to discuss your options. Any changes may be subject to our refund and change policy, and fees or price differences may apply.
Yes, you can extend your program at any time, subject to availability. Please contact our team to arrange your extension.
You’ll have access to a range of digital tools, including Spark (National Geographic Learning), ERPI course materials, Schoology, and BigBlueButton—supporting interactive learning, structured lessons, and live online classes.
Yes, depending on the program. General English and Pathway include course books assigned per level as part of your learning materials and digital resources. Our team will guide you on the required materials before your start date.
You will receive access details and login instructions before your start date. Once your registration is confirmed, our team will guide you on how to access Schoology and join your live classes through BigBlueButton.
Our online classes are live and instructor-led, delivered in real time. Please note that classes are not recorded, so if you miss a session, it cannot be viewed later.
Yes! You can join a free trial class to experience our teaching style and see how the program works before enrolling.
You’ll need a stable internet connection and a computer or tablet. We recommend using a headset and camera for the best experience.
Instructional hours refer to the total time you spend in live virtual classes with your instructor, including structured lessons and guided activities.
Our team is here to support you. You can contact us by email or WhatsApp, and we’ll be happy to assist you with any questions.
Yes. Our instructors provide continuous feedback and support throughout your program to help you improve and reach your goals.
Yes, depending on availability. Please contact our team, and we’ll do our best to accommodate your request.
At CLLC, we are committed to delivering a positive learning experience for every student. If you have any concerns, please don’t hesitate to reach out to your Campus Director. wWe have an open-door policy and are here to support you. If your Campus Director is unavailable, you can visit our Contact Us page to connect directly with our team, including senior leadership. We will be happy to assist you and aim to respond within one business day.
